Customer Support
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VSoftwareTools Support
Support when you need it.
Current customers can sign in to open and track a support ticket, start a remote support session, or use our product guides to find answers quickly.
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Use the support ticket system for normal requests. If one of our technicians has arranged a remote session with you, use the Remote Support link to join the session.
Remote Assistance
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If a VSoftwareTools technician has given you a remote-support session ID, use the button below to connect to the session.
Product Guides
Detailed help for PMTools and ezCRT.
Our PDF guides provide step-by-step instructions for PMTools, PIMM$, Carrier Bill Reconcile, QBI/QBC, and both versions of ezCRT.
PMTools
PMTools User Guide
A general getting-started guide covering PMTools setup, navigation, popular tools, reports, and common day-to-day features.
View PMTools User GuidePIMM$
PIMM$ User Guide
Comprehensive instructions for package and mail receiving, customer notifications, package inventory, checkout, reporting, package quotas, and storage fees.
View PIMM$ User GuideCarrier Bill Reconcile
Carrier Bill Reconcile Guide
Learn how to compare carrier invoices with PostalMate shipment data, identify billing discrepancies, and review late-shipment opportunities.
View Carrier Bill Reconcile GuideQBI / QBC
PMTools QBI User Guide
Instructions for existing QBI and QBC users, including the workflow for creating QuickBooks journal entries from PostalMate sales information.
View QBI / QBC GuideezCRT with PMTools
PMTools ezCRT User Guide
For ezCRT included with PMTools. Covers customer computer rentals, Workbench operation, client workstations, printing, and sending completed rental transactions to CashMate.
View PMTools ezCRT GuideStandalone ezCRT
Standalone ezCRT User Guide
For businesses using ezCRT without PMTools or PostalMate. Covers computer rentals, Workbench, client workstations, and print tracking while allowing the store to use its own POS.
View Standalone ezCRT GuideCan't sign in?
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