Refund & Return Policy

Summary of Our Policy

VSoftwareTools, Inc. offers a 30-day money-back guarantee that our software will function as advertised when properly installed and configured on a compatible computer.

Customer satisfaction is important to us. We encourage customers to evaluate our software and ask questions before purchasing so they can make an informed decision.

Refund Eligibility

Customers may request a full refund for eligible VSoftwareTools software within 30 days of the original purchase date.

This policy applies to purchases made directly through the VSoftwareTools website or directly through a VSoftwareTools sales representative.

Before Requesting a Refund

We ask customers to contact our support team before requesting a refund. Many installation, configuration, or usage issues can be resolved quickly, and we are happy to help.

You may contact support by opening a support ticket through your customer account or by emailing: support@vsoftwaretools.com .

VSoftwareTools is not responsible for delays caused by internet service, local computer or network configuration, third-party systems, IT administration, or other circumstances outside our control.

How to Request a Refund

1. Email support@vsoftwaretools.com with Refund Request in the subject line.
2. Include your name, company name, the product or subscription involved, and the reason for the refund request.
3. Please allow up to three business days for us to review the request and investigate any reported software issue.
4. If the refund is approved, we may require a signed Letter of Destruction confirming that the software has been removed and will no longer be used.

Approved Refunds

Approved refunds will be issued using the original payment method whenever possible.

Please allow up to 30 days for the refund to be processed and reflected by your bank or card issuer.

Questions

If you have questions about this policy or need assistance with a purchase, please contact us.